What qualifies as a bug fix?

Bug fixes are quick solutions to simple problems, like typos or syntax errors. New features, code refactoring, and complex issues don’t qualify.

What can I do with my included time?

You can use your time for pretty much anything that we offer, such as the design or development of new features.

Is hosting included in the price?

We provide server monitoring and administrative support in our plans, but the actual hosting service itself would be through a separate provider. If you need help choosing a hosting partner, we can definitely point you in the right direction and/or make introductions.

Does my time roll over if I don't use it?

Unfortunately, no. We do sometimes make exceptions here and there, based on your overall usage, but we can’t make any promises.

Can I cancel at any time?

After an initial 6-month term, you switch to a month-to-month plan and can cancel anytime. Just let us know a week before your next invoice date, and we’ll stop all billing moving forward. We welcome any feedback you’re willing to share!